Privacy Policy
Last Updated: June 2026
1. Introduction
Hobby Rocks (“we”, “our”, “us”) is committed to protecting your privacy and handling your personal information in an open and transparent manner.
This Privacy Policy explains how we collect, use, store and protect your personal data when you visit or make a purchase from our website.
Website: https://hobbyrocks.co.uk
We comply with the requirements of the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable privacy laws.
2. Who We Are
Hobby Rocks is the data controller responsible for your personal information.
Contact Details
Hobby Rocks
Email: sales@hobbyrocks.co.uk
Website: https://hobbyrocks.co.uk
If you have any questions about this Privacy Policy or your personal information, please contact us using the details above.
3. Information We Collect
We may collect and process the following information:
Information You Provide
When placing an order, creating an account, or contacting us, you may provide:
- Name
- Billing address
- Delivery address
- Email address
- Telephone number
- Order details
- Account login details
- Messages sent through contact forms
Information Collected Automatically
When you use our website, we may automatically collect:
- IP address
- Browser type and version
- Device information
- Pages viewed
- Website usage statistics
- Referral website information
This information helps us improve our website and customer experience.
4. How We Use Your Information
We use your information to:
- Process and fulfil orders
- Deliver products
- Manage customer accounts
- Provide customer support
- Process payments
- Communicate regarding orders
- Prevent fraud and misuse
- Improve our website and services
- Comply with legal obligations
Where you have given consent, we may also send marketing communications.
5. Legal Basis for Processing
Under UK GDPR, we process your data under one or more of the following lawful bases:
Contract
To fulfil orders and provide products or services you have requested.
Legal Obligation
To comply with tax, accounting and regulatory requirements.
Legitimate Interests
To operate, improve and secure our business and website.
Consent
Where you have specifically agreed to receive marketing communications.
You may withdraw consent at any time.
6. Payment Information
Payments are processed securely by third-party payment providers.
We do not store full payment card details on our servers.
Payment providers may collect and process payment information in accordance with their own privacy policies.
7. WooCommerce and Customer Accounts
If you create an account on our website, we store information necessary to:
- Maintain your account
- Process future orders
- Provide order history
- Improve your shopping experience
You are responsible for maintaining the confidentiality of your login credentials.
8. Marketing Communications
If you subscribe to our mailing list, we may send:
- Product updates
- Promotions
- Special offers
- News about Hobby Rocks
You can unsubscribe at any time by:
- Clicking the unsubscribe link in emails
- Contacting us directly
We will never sell your personal information to third parties for marketing purposes.
9. Sharing Your Information
We only share information where necessary to operate our business.
This may include:
Payment Providers
To process transactions.
Delivery Companies
To deliver your orders.
Website Service Providers
Hosting, maintenance, security and analytics providers.
Professional Advisers
Accountants, legal advisers and insurers where required.
Authorities
Where required by law or regulatory obligations.
10. International Transfers
Some service providers may process data outside the United Kingdom.
Where this occurs, we take appropriate steps to ensure your information receives an equivalent level of protection as required by UK GDPR.
11. Data Retention
We retain personal information only for as long as necessary.
This may include:
- Customer account information
- Order records
- Financial records
- Communications
Certain records may be retained for up to six years or longer where required for tax, legal or regulatory purposes.
12. Security
We take appropriate technical and organisational measures to protect your personal information against:
- Unauthorised access
- Loss
- Misuse
- Alteration
- Disclosure
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
13. Cookies
Our website uses cookies and similar technologies.
Cookies help us:
- Remember shopping basket contents
- Remember login information
- Improve website performance
- Analyse website traffic
- Enhance user experience
You can control cookies through your browser settings.
Please see our Cookie Policy for further information.
14. Your Rights
Under UK GDPR, you have the right to:
Access
Request a copy of the personal information we hold about you.
Rectification
Request correction of inaccurate information.
Erasure
Request deletion of your personal information in certain circumstances.
Restriction
Request limitation of how your information is used.
Data Portability
Receive your data in a commonly used electronic format.
Object
Object to certain processing activities.
Withdraw Consent
Withdraw consent for marketing communications at any time.
To exercise any of these rights, please contact us.
15. Complaints
If you are unhappy with how we handle your personal information, please contact us first so we can attempt to resolve the issue.
You also have the right to lodge a complaint with:
Information Commissioner’s Office (ICO)
Website: https://www.ico.org.uk
Telephone: 0303 123 1113
16. Changes to This Policy
We may update this Privacy Policy from time to time.
Any changes will be published on this page and become effective immediately upon publication.
17. Contact Us
Hobby Rocks
Email: sales@hobbyrocks.co.uk
Website: https://hobbyrocks.co.uk
For privacy-related enquiries, please contact us using the details above.